Omnichannel View
WhatsApp, Instagram, and Facebook side-by-side with channel indicators and recent activity.
Unified InboxEvery customer conversation.
Every customer conversation.
One workspace.
Your support team's command center. Manage WhatsApp, Instagram, and Facebook conversations in one professional interface. Take over from AI instantly.
Unified Inbox
Intellicon · all channels
Sarah M.
Order Issue
Michael R.
Return Request
Emma K.
Product Info
Alice W.
Update Order
John Doe
Cancel Order
Today · WhatsApp
My order was supposed to arrive yesterday.
Just now
Hello Sarah! I'm here to help. Can you share your order number so I can look into this for you?
1m ago
My order number is 12345.
Just now
Agent ready to take over
Click to handle this conversation
Stop drowning in multiple tabs.
WhatsApp, Instagram, Facebook - all in one screen. Intellicon's Unified Inbox eliminates context switching and missed messages.
Core Features
Everything you need to move fast.
Omnichannel support, smart filtering, and rich media in one streamlined interface.
Smart Filters
Quickly filter by All, Unassigned, Mine, and Resolved to focus on what matters now.
Human Takeover
Step into live AI conversations instantly. Bot goes silent, your team responds.
Rich Chat History
Complete conversation threads with timestamps, assignments, and escalation tracking.
Fast Search
Find any conversation instantly across all channels and customers.
AI + Human HandoffSeamless transitions.
Seamless transitions.
No dropped conversations.
Any agent takes over a live bot conversation instantly. The bot pauses, your team responds from the same channel, and all events get logged.
- ✓Proactive takeover without waiting for escalation
- ✓Bot pauses immediately when agent takes over
- ✓One-click handback to bot or close conversation
- ✓Complete audit trail in Interaction History
Takeover Flow
AI
Bot Handling
3:45 PM · AI active
AG
Agent Took Over
3:47 PM · Agent in control
✓
Resolved
3:52 PM · Chat closed
Performance
Speed that matches your customer's expectations.
Built for high-volume teams who can't afford slow interfaces.
<2s
Avg. first response from AI agent
100%
Cross-channel visibility
2K+
Daily escalations managed
The inbox your support team deserves.
One workspace. Every channel. Every conversation.